Terms & conditions/Terms of Use - Eugene Face Massage

Gift cards

Our gift cards are available for all treatments and products are non-refundable and must be produced at the time of use. Gift cards are valid for 12 months from the date of purchase. Gift cards cannot be exchanged for cash. We cannot accept liability for lost gift cards. Eugene will be delighted to assist you if you need advice.

Appointments

Please arrive 10 minutes prior to your treatment. Late arrival will result in a shortened treatment time. However, treatments will still be charged at full price.

CANCELLATIONS

To cancel or change an appointment a minimum of 12 hours notice is required for all services at Eugene Face massage. If no notice has been given within a specified time, 50% charge will be applied. Appointments missed without notice will be charged at full price.

DEPOSITS

We reserve the right to request a deposit in order to secure an appointment. Any changes to the appointment must be made in accordance with the cancellation policy.

REFUNDS AND EXCHANGES

Products must be returned unused, unopened with their seal intact and in the same condition as they were originally purchased from Eugene Face massage. We will not accept any item for exchange or refund which has been used or is not in the exact condition in which it was purchased from us. This does not affect your statutory rights.

PRE-PAID Treatments

All courses must be paid for in full at the time of booking and completed within 6/12 months depending on treatment specifications outlined in the Purchase Agreement and are non-refundable. Missed appointments with no notice will result in treatments deducted from your course.

DATA SECURITY

Personal details taken from clients during consultation procedures will be kept safe and in the strictest confidence. We would, on occasion, like to send you details of open evenings and special promotions. If you would rather not receive these, please let us know.

If you have any questions regarding our policies or services, please contact us at eugenefacemasage@gmail.com

Welcome to eugenefacemassage.co.uk (“Website”).

By accessing or using this Website, you agree to comply with and be bound by these Terms of Use.

If you do not agree with these Terms, please do not use this Website.

This Website provides information about facial massage services, workshops, wellness practices, handmade products, and related content.

1. Intellectual Property Rights

All content on this Website, including but not limited to:

text
images
videos
graphics
logos
designs
workshop materials
downloadable content

is the property of eugenefacemassage.co.uk unless otherwise stated.

You may:

View and use content for personal, non-commercial use.

You may NOT:

Copy

Reproduce

Modify

Distribute

Sell

Use content for commercial purposes without written permission.

This includes:

facial massage methods
educational materials
photographs, videos
branding elements

2. Services and Bookings

This Website allows users to:

view service information
book facial massage sessions
register for workshops
purchase handmade wellness kits
access wellness content

All bookings are subject to availability.

By making a booking, you agree to:

provide accurate information
attend scheduled sessions on time
follow provided instructions

Cancellation and rescheduling policies may apply and will be stated during booking.

3. Workshops and Educational Content

Workshops and training materials provided through this Website are intended for:

personal development
educational purposes
self-care guidance

They do NOT replace:

medical advice
professional medical treatment
diagnosis from healthcare professionals

Users participate at their own discretion.

4. Handmade Products and Kits

This Website may offer handmade wellness products and ritual kits.

By purchasing products, you agree:

to use products as instructed
to check ingredients before use
to discontinue use if irritation occurs

Products are not intended to diagnose, treat, cure, or prevent medical conditions.

5. Health Disclaimer

Information provided on this Website, including:

facial massage techniques
breathing exercises
wellness rituals
crystal or sound practices

This for informational and educational purposes only.

It is NOT medical advice.

Always consult a qualified healthcare professional before starting any new health or wellness practice.

6. Social Media and External Links

This Website may contain links to:

social media platforms
external websites
video platforms such as YouTube

These links are provided for convenience.

We are not responsible for:

third-party content
external privacy practices
accuracy of external information

7. User Conduct

When using this Website, you agree NOT to:

misuse content
upload harmful material
attempt to access restricted areas
interfere with Website operation

Any misuse may result in restricted access.

8. Limitation of Liability

We make reasonable efforts to ensure accuracy of content.

However, we do not guarantee:

that content is error-free
uninterrupted Website operation
complete accuracy at all times

We are not liable for:

direct or indirect losses
damages from Website use
misuse of techniques or products

Use of this Website is at your own risk.

9. Privacy

Your privacy is important.

Please review our:

10. Changes to Terms

We reserve the right to update these Terms of Use at any time.

Changes will be posted on this page.

Continued use of the Website means acceptance of updated Terms.

11. Governing Law

These Terms are governed by the laws of: England and Wales

Any disputes will be subject to UK jurisdiction.